Returns & Refunds

Customer satisfaction is important to us at Seceret Glow. Due to the nature of our wellness products, our return policy differs from standard retail items.

Products

For health and safety reasons, opened or used products cannot be returned or refunded.

We accept returns only if:

• The wrong item was shipped.
• The product arrived damaged.
• The product is defective.
• The product was delivered in an unusable condition.

Return Request

Please contact us within 48 hours of receiving your order.

Include:

• Your order number
• Photos of the product
• Photos of the packaging (if damaged)
• A brief description of the issue

Refunds

Once your request has been reviewed and approved, refunds will be processed to your original payment method within 5–10 business days. Shipping charges are generally non-refundable unless the error was caused by us.

Order Cancellations

Orders may only be cancelled before they have been processed for shipment. Once an order has been shipped, it cannot be cancelled.